door to Lehigh building

Contact Us & Find Your Financial Aid Counselor

If you have any questions, please contact us via phone or email or use our online scheduler to schedule an appointment with a financial aid counselor.

Due to heavy volume please allow up to ten business days from the date of submission of application materials for the information to be updated. Check your portal to view outstanding requirements and confirm receipt of application materials.

The Office of Financial Aid is working remotely beginning March 18, 2020. We will continue to be available Monday through Friday from 8:15 a.m. – 4:45 p.m. to answer any questions you may have. You can contact us at (610) 758-3181, via live chat or via email at If you have detailed questions about your financial aid award or eligibility, you may schedule a phone appointment with your financial aid counselor through our website.

Please note that there will be a delay in processing documents that are sent in via standard mail which may hold up the processing of your financial aid application.  During this time, we strongly encourage you to submit any requested documents electronically using our LUFileSender tool.

Office of Financial Aid

27 Memorial Drive West
Lehigh University
Bethlehem, PA 18015
Telephone: (610) 758-3181

Visit our Facebook page!

Office Hours

Monday- Friday - 8:15 a.m. - 4:45 p.m.

Live Chat

Have a quick question regarding financial aid? Chat directly with a financial aid staff member through our new live chat feature.

LU FileSender

The LU FileSender is a secure location that you can use to electronically submit forms and documents to the Office of Financial Aid. Allow 5-7 business days after submission of materials for the documents to be marked as received. If you submit a document and it does not show that it is received on your checklist after 7 business days, contact our office to determine if you should resubmit the document.

Financial Aid Personnel

  • Jen Mertz

    Assistant Vice Provost of Financial Services and Director of Financial Aid

Financial Aid Counselors

Find your Financial Aid counselor by the first letter of your last name.

Financial Aid Support Staff